Ad Hoc Agreement

8.1 All translations/services are delivered in accordance with the respective service contract. 4.3 In order for the contract to be binding, an order from AdHoc is confirmed in writing and only our terms and conditions of sale («CGV») apply to the execution of the order, unless otherwise agreed in an individual service contract. 2.1 These terms and conditions of sale («CGV») apply to all contracts to the exclusion of all others (including all clauses that you purport to apply under an order, specification or other document). None of the terms confirmed, delivered or contained in your order, specification or other document are simply included in the contract due to the entry into the contract. These terms and conditions apply to all of our sales or services and any changes to these services have no effect unless AdHoc has expressly agreed in writing. You acknowledge that you do not commit to a statement, promise or commitment given by AdHoc, except in the contract/service agreement. 8.4 If a delivery delay is due to the fact that adHoc is in an unforeseen situation, the delivery time is deferred for the duration of the obstacle. However, both parties have the right, without any responsibility, to terminate the contract if the obstacle has lasted more than three months. This provision applies regardless of whether or not the cause of the delay occurs before or after the agreed delivery time has expired. In this case, we will immediately notify the customer of the change in delivery time. A good IT support agreement will address the ad hoc commitment in the short term and provide added value. It should ensure that the company has access to competent technical resources, which are familiar with enterprise technology platforms, to provide sufficient resources to engage and to provide the company with a guaranteed response time. Another important provider of a good service agreement is the breadth and breadth of proactive services such as monitoring services — backup protocols, definition of antivirus, infected computers, hard drive storage and general server capacity, ASI battery monitoring and critical service monitoring.

Service contracts that do not offer the minimum should probably be avoided at best. Good IT service providers may even have standardized network system architectures that allow them to use their investments in their technical staff, processes and methods to improve the cost of a more mature (predictable and reproducible) level of service.